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Frequently asked questions
Online assessments can be done in 3 easy steps:
Purchase your assessment service and schedule an interview with an evaluator.
Complete a questionnaire before your interview and watch our orientation video.
Upon receiving your report electronically ensure accuracy and forward your report to any parties of your choosing. We can also fax or email your report to a third-party with authorization from you if you so choose.
Assessments services that are conducted online provide multiple benefits:
Limiting yourself to local providers, generally limits your access to quality care. Often times local treatment providers are financially incentivized to recommend treatment or education within their agency. Using an online service provider, such as Assessment Now, is more private and it saves you stress, money, and time.
Assessments can be completed in a short timeframe. Our customer service model is built upon our ability to provide an approved professional report when you need it. The total time commitment for a typical assessment, start to finish, is 90 minutes or less. Your evaluator will deliver your report in 4 business days. We also provide rush services for those who need a report sooner. Additional fees apply for rush order services.
Assessment Now may provide a refund in two situations:
Cancellation with proper notice: A refund may be granted if you request cancellation by email at least 24 hours before your scheduled appointment time.
Non-acceptance by the requesting authority: A refund may be granted if the court, probation department, employer, licensing board, agency, or other requesting authority does not accept the assessment provided by Assessment Now, subject to the conditions and exclusions below.
All refund requests must be submitted within 30 days of your assessment consultation and must be initiated by emailing your evaluator directly.
If a third party does not accept your assessment, Assessment Now will first attempt to contact the requesting party to determine whether additional information, clarification, or documentation may resolve the issue. If Assessment Now is unable to make contact with the requesting party, you may be required to provide written documentation showing that the assessment was not accepted. This documentation should explain why the assessment or report was declined.
Refunds are not granted in the following situations:
Key information, case details, referral instructions, or relevant facts were not provided to Assessment Now before or during the assessment process.
The client does not accurately complete the questionnaire or clinical interview. Accurate self-reporting is required for refund eligibility.
The client fails to submit or present the assessment before a relevant court, employer, agency, board, or administrative deadline.
The assessment is accepted for one purpose but declined in another context, such as an assessment accepted for a criminal matter but later declined in a separate family court matter.
The client schedules, requests, or completes the wrong type of assessment based on the requirements of the requesting authority.
The assessment is requested, used, or submitted in a family court context.
The service is a DOT SAP evaluation.
The client seeks a second opinion or disagrees with the clinical findings, impressions, recommendations, or outcome of the assessment.
The refund request is based on a decision made by a court, employer, licensing board, agency, treatment provider, or other third party after the assessment has been completed.
A rush order fee was charged and the clinical interview has already taken place. Rush order fees are only refundable before the clinical interview occurs.
Assessment Now is not contracted as an in-network provider with any insurance company and we do not file claims for insurance reimbursement. Most insurance companies will not reimburse for elective services required by a court or an employer. In an effort to help make services more affordable to clients, there is an opportunity to get your service discounted based upon your family size and yearly gross income. Additionally, we have several payment options which allow clients to pay for their assessment service with more favorable terms (i.e. no interest monthly payments) through one of our financial partners.
Assessment Now recognizes the legal and ethical importance of keeping client records private and confidential. All evaluators agree to abide by their professional licensing and governing bodies to maintain strict client confidentiality for the privacy of the client. This includes use of a release of information form when a client requests that the evaluator send information to a designated third party. In addition:
Passwords are set to health industry standards to include appropriate length and sufficient variation in characters to minimize chances of access by any third party
All sessions conducted via webcam/video or telephone are not recorded by Assessment Now
Our assessments are accepted in most state courts and many state DMVs. If you are concerned about acceptance, you may call our office or speak directly to the authority requesting that you undergo an assessment. If they wish to call us before you begin services with us, we will be happy to discuss our reporting standards and share credentials/qualifications.
Yes. Many states require that portions of the paperwork be completed by the substance abuse evaluator while other portions can only be completed by you but our fees take into consideration that we have to customize your assessment to satisfy specific state requirements. A few states have specific guidelines on who can provide a license reinstatement evaluation. Call us directly to learn more about your state.
Our professional reputation has been built on providing thorough, timely, and professional reports to our clients. Our online assessments are regularly accepted by judges, attorneys, probation officers, large corporations, and government agencies. While courts, motor vehicle bureaus, and employers generally approve and accept our assessments, there are a few assessment contexts for where the assessment must be completed in-person because of the requirements of a governing body. However, since the COVID-19 public health emergency, most authorities have adapted to accept professional assessments conducted online for the sake of public health and safety.
If you have a question not covered above, feel free to contact us at 877-828-3889
While there is a chance you may be able to talk your requesting party into allowing you to undergo a mental health assessment instead, the short answer is no. This type of assessment services must be done by a psychiatrist, psychologist, or other qualified physician. This type of evaluation is usually reserved for particularly complex and/or concerning legal matters or a felony case. A psychiatric assessment report is usually much lengthier and the overall assessment process will often will cost 2-6x as much a mental health assessment.
The time it will take to complete your assessment process varies significantly. This can take less-than 48 or it can take many months. The biggest variable is generally the amount of time it takes for the individual with the violation to complete the SAP’s recommendations (education and/or treatment).
Yes. If you complete a SAP process, almost all DOT-regulated employees end up finding new employment (if their current/most recent employer does not want to retain them). Though you can recover your license and endorsements, this doesn’t necessarily mean you’re going to look as attractive on paper as you would have prior to your violation. Even though many employers have to assume higher insurance costs and unwanted complications, it’s still worth it to get an employee.
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