Question 1

How much will my assessment cost?

Accepted Answer

Assessment fees vary depending on the assessment service needed. Visit our services page to find these details. Rush (expedited) servicing is also available with fees that vary according to the completion time-frame you request. Call us to discuss a rush order. 877-828-3889

Question 2

How does an online assessment work?

Accepted Answer

Online assessments can be done in 3 easy steps:
 •  Purchase your assessment service and schedule an interview with an evaluator.
 • Complete a questionnaire before your interview and watch our orientation video.
 • Upon receiving your report electronically ensure accuracy and forward your report to any parties of your choosing. We can also fax or email your report to a third-party with authorization from you if you so choose.

Question 3

Will my health insurance reimburse or pay for an assessment?

Accepted Answer

Assessment Now is not contracted as an in-network provider with any insurance company and we do not file claims for insurance reimbursement. Most insurance companies will not reimburse for elective services required by a court or an employer. In an effort to help make services more affordable to clients, there is an opportunity to get your service discounted based upon your family size and yearly gross income. Additionally, we have several payment options which allow clients to pay for their assessment service with more favorable terms (i.e. no interest monthly payments) through one of our financial partners.

Question 4

What are the advantages of choosing an online service?

Accepted Answer

Assessments services that are conducted online provide multiple benefits:
 • Limiting yourself to local providers, generally limits your access to quality care. Often times local treatment providers are financially incentivized to recommend treatment or education within their agency. Using an online service provider, such as Assessment Now, is more private and it saves you stress, money, and time. 
 • Assessments can be completed in a short timeframe. Our customer service model is built upon our ability to provide an approved professional report when you need it. The total time commitment for a typical assessment, start to finish, is 90 minutes or less. Your evaluator will deliver your report in 4 business days. We also provide rush services for those who need a report sooner. Additional fees apply for rush order services.

Question 5

Can I find out before paying for my assessment if it will be accepted?

Accepted Answer

Our assessments are accepted in most state courts and many state DMVs. If you are concerned about acceptance, you may call our office or speak directly to the authority requesting that you undergo an assessment. If they wish to call us before you begin services with us, we will be happy to discuss our reporting standards and share credentials/qualifications.

Question 6

Will I receive my evaluative report directly once it’s been written?

Accepted Answer

Yes, once your report is ready, your evaluator will email a copy to you directly for review. You may then forward the report or make arrangements to give permission for your evaluator to send it to a third-party authority requesting a copy of the assessment.

Question 7

Will my fees be refunded if my assessment is not accepted?

Accepted Answer

Refunds are provided where the authority who requested the assessment (court, probation department, employer) will not accept the assessment we provided. The following conditions and limits also apply:
 • All refund requests must be applied for within 30 days of your assessment interview.
 • All refund requests must be initiated by directly emailing your evaluator.
 • Assessment Now will first attempt to contact any third party that does not accept your assessment to see if there is some additional information needed in order to gain acceptance of your report or service. If we cannot make contact with the requesting party, you must provide valid written proof that your evaluation was not accepted by the requesting party. This includes letterhead and full contact information. 
Refunds are not granted in situations where:
 • Key information and case facts were not presented to Assessment Now inaccurate information was provided to Assessment Now (questionnaire or interview)
 • Inaccurate information was provided to Assessment Now by questionnaire responses or clinical interview
 • Rush order portions of the service fee are non-refundable unless a refund is requested before the clinical interview takes place
 • Customer missed the due date to present the assessment
 • Assessment was accepted in one context (e.g., court) but declined in another context (e.g. motor vehicle bureau)
 • Customer attempted to use the wrong assessment per authorities' requirements (e.g. motor vehicle bureau)
 • Assessments presented in a family court context and DOT/SAP evaluation are non-refundable services
 • Receiving a second opinion is not a valid reason to request a refund from New Directions
Refunds will be processed within 15-30 days of the decision date.​

Question 8

Do you have references that I can check before I decide whether to book an assessment?

Accepted Answer

Yes. Please contact us by phone and we will be happy to provide you with professional references.

Question 9

Will you help me complete my state BMV/DMV forms?

Accepted Answer

Yes. Many states require that portions of the paperwork be completed by the substance abuse evaluator while other portions can only be completed by you but our fees take into consideration that we have to customize your assessment to satisfy specific state requirements. A few states have specific guidelines on who can provide a license reinstatement evaluation. Call us directly to learn more about your state.

Question 10

I need my assessment quickly, can you meet my deadline?

Accepted Answer

We provide rush order services for an additional fee and employ staff to make this kind of service a reality. If you need your assessment quickly, please contact us at 877-828-3889 to assure that we can provide you with the full service by the deadline you are trying to meet.

Question 11

What payment methods do you accept?

Accepted Answer

We accept major credit cards and debit cards.

Question 12

Will my information be kept private?

Accepted Answer

Assessment Now recognizes the legal and ethical importance of keeping client records private and confidential. All evaluators agree to abide by their professional licensing and governing bodies to maintain strict client confidentiality for the privacy of the client. This includes use of a release of information form when a client requests that the evaluator send information to a designated third party. In addition:
 • Passwords are set to health industry standards to include appropriate length and sufficient variation in characters to minimize chances of access by any third party
 • All sessions conducted via webcam/video or telephone are not recorded by Assessment Now

Question 13

Will the treatment centers and alcohol/drug education programs in my area accept an Assessment Now online assessment?

Accepted Answer

Every treatment center and program determines their own policy regarding the acceptance of assessments done by a third party. If you have a concern about this please speak with the center or program you are considering working with. They may also contact us directly if more information is needed.

Question 14

What documents would I need to provide my evaluator for an online assessment?

Accepted Answer

Many assessments do not require additional submission of documents but if you wish to provide us with character references, police reports, etc. you may do so. Call our 877-828-3889 for more specific information.

Question 15

Will the court, DMV/BMV or my employer accept an assessment completed online?

Accepted Answer

Our professional reputation has been built on providing thorough, timely, and professional reports to our clients. Our online assessments are regularly accepted by judges, attorneys, probation officers, large corporations, and government agencies. While courts, motor vehicle bureaus, and employers generally approve and accept our assessments, there are a few assessment contexts for where the assessment must be completed in-person because of the requirements of a governing body. However, since the COVID-19 public health emergency, most authorities have adapted to accept professional assessments conducted online for the sake of public health and safety.  
If you have a question not covered above, feel free to contact us at 877-828-3889

Question 16

What is the difference between a drug and alcohol assessment and chemical dependency assessment?

Accepted Answer

These terms can be used interchangeably. Assessment and evaluations are also the same. If you have any questions about which assessment service is most appropriate for your situation, please contact us directly via our chat or telephone.

Question 17

Is a mental health assessment the same thing as a “psychiatric evaluation” or “psych examination”?

Accepted Answer

While there is a chance you may be able to talk your requesting party into allowing you to undergo a mental health assessment instead, the short answer is no. This type of assessment services must be done by a psychiatrist, psychologist, or other qualified physician. This type of evaluation is usually reserved for particularly complex and/or concerning legal matters or a felony case. A psychiatric assessment report is usually much lengthier and the overall assessment process will often will cost 2-6x as much a mental health assessment.

Question 18

How long will it take me to complete my SAP process and get back to work?

Accepted Answer

The time it will take to complete your assessment process varies significantly. This can take less-than 48 or it can take many months. The biggest variable is generally the amount of time it takes for the individual with the violation to complete the SAP’s recommendations (education and/or treatment).

Question 19

Will I still be able to find work after a DOT violation?

Accepted Answer

Yes. If you complete a SAP process, almost all DOT-regulated employees end up finding new employment (if their current/most recent employer does not want to retain them). Though you can recover your license and endorsements, this doesn’t necessarily mean you’re going to look as attractive on paper as you would have prior to your violation. Even though many employers have to assume higher insurance costs and unwanted complications, it’s still worth it to get an employee.

Question 20

How long does it take to complete a questionnaire?

Accepted Answer

While this can vary depending upon the person and type of evaluation you are seeking, this part of the assessment process takes most of our clients 45 minutes or less to complete.

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